Exchange Policy:
All products purchased from peenzonejewellers.com are applicable for exchange.
Customers can exchange their products within 7 days of the order delivery.
All exchanges must be in unused condition with all original tags and packaging intact
To schedule an exchange please drop us an email at peenzonejewellers@gmail.com along with your order and exchange details.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
No exchange applicable on self-designed products, we can only exchange these products if the received product is damaged or defective.
Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at peenzonejewellers@gmail.com and we will get back to you.
If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on peenzonejewellers@gmail.com.
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
Refund Policy:
You can ask for a refund against any of your products within 7 days of its date of delivery.
To raise a refund request, please drop us an email at peenzonejewellers@gmail.com along with your order and return details.
All refunds will be credited in your Bank/Wallet within 24hrs after the product is received at our Warehouse.
After we receive the package and perform all the necessary quality checks, we will refund the product amount to your Bank/Wallet account. You can use these balance while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
You can use the wallet amount to place the exchange order. In case the size you want is unavailable, you may place a fresh order for a different design.
Cancellations Policy:
You can raise cancellation request for items or orders within 24 hours from the time of placing the order.
Login to your account and go to the ‘My Orders’ section. Click on the ‘Cancel’ button for the respective order.
Once the order is shipped from the warehouse, it cannot be canceled. User can reject courier delivery.
When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.
Please Note: you can self-ship your product through any courier service, preferably Speed Post. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.